If Plazmatic’s Limited Lifetime Warranty is applicable and there is a defect in materials and workmanship during the warranty period, please see the Limited Lifetime Warranty for details regarding making a claim.

If you believe there is a quality issue with your product, or you have received an incorrectly shipped product, or you have ordered incorrectly, or you are not happy with your purchase, then you may return the product in as-new condition and in its original packaging for a refund of the purchase price that you paid for the product, subject to the below terms. All returns must be made within 30 days, and the 30-day deadline will start 7 days from when the order ships, regardless of when you actually receive your product. So if there is an issue or you are unsatisfied, please be sure to process your return promptly after receiving your product by following the Product Return Instructions below.

There is a $10.00 per unit restocking fee for all returns. The shipping and handling charges that were included on your order will not be refunded. You are responsible for the cost of shipping the returned product to Plazmatic (or its agent). We recommend that you use a method of shipping that provides a tracking number and proof of delivery. Plazmatic (or its agent) is not responsible for any package that it has not received.

Plazmatic will not accept any items for return after 30 days (see above for details on when the 30-day deadline begins).

Please include the following information to Customer Service here AND with your returned product:

We recommend that the items be returned to us using a mail or shipping service that provides tracking, delivery confirmation and insurance. Ship the product and above information to:

Clique Here, LLC
Attn: Plazmatic Lighter Returns
801 Blacklawn Rd STE N
Conyers, GA 30012

Please allow approximately 3-4 weeks from when we receive your returned product for your return to be processed.