I'm having trouble logging in to ReFUEL4... What should I do?

Last updated over 7 years ago

If you're having trouble logging into ReFUEL4, chances are you're using an ad-blocker like AdBlock Pro - please make sure to disable your ad-blockers for ReFUEL4.
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(Note: ReFUEL4 doesn't deliver ads to you, but we communicate with Facebook's advertising platform, so that communication may be blocked)

If that's not the case, it's possible that there's a problem with the connection between Facebook and ReFUEL4.  

To fix this first remove your Facebook connection, and then reconnect in 3 easy steps:


Step 1 - Go to Facebook Apps Settings

Click this link: https://www.facebook.com/settings?tab=applications

Or navigate there:
1) Click on the arrow in the top right corner of facebook, then click settings.
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2)  Click Apps on the right hand side
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Step 2 - Find ReFUEL4 and Remove
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Click Show All,  find ReFUEL4, Click Remove
(Hint: ⌘-F on Mac and CTRL-F on Windows opens the browser's find function.)
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Step 3 - Login Again 

Enterprise clients can login to ReFUEL4 at refuel4.com/advertisers/signin
and beta clients can login to our new self serve product at http://beta.refuel4.com/login
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Step 4 - There shouldn't be a Step 4

But if there is, you may be experiencing some problem that we're not already aware of.   Please email support with a description of your problem, and include a a screenshot of your JavaScript console:  ( Windows: Ctrl + Shift + J, Mac: ⌘ + Option + J)
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