You can submit a withdrawal instruction online or download and complete this form
and email, fax or mail it to us. You can request to transfer the money to your registered bank account.
The transfer of cash to a Hong Kong bank is typically completed within one to two days if the instruction is made before 11am. Instruction received after 11am will be processed on next business day. For withdrawal request submitted on the settlement date, it will also be processed on the next business day. Please note that the processing time of the individual banks could be different and therefore may affect the actual time of cash reflected in your account.