Why is my deposit rejected?

Last updated 3 months ago

We currently do not accept cash note deposit and third-party transfers. We will also not process any deposits coming from non-registered bank accounts. Please register your bank accounts via the app before transferring funds.

When uploading your transfer proof/receipt from a registered bank account, please make sure that the following information is shown:

  • Transferring from [your registered bank account number]
  • To [our bank account number]
  • Transfer amount
  • Date of completion
If any of the above information is missing, we may not be able to process your request due to compliance concerns.