You may have noticed that some of your SKUs do not have a toggle to list them on various marketplaces. This is because we've identified one or more Critical Issues for this SKU. These are issues that will most likely return an error if we were to try to list them on most marketplaces. Please refer to the below guideline for information on the most common critical issues and how you can fix them!
Missing category - This is usually because your SKU does not have a SMART Type. Adding a SMART Type will automatically categorize your SKU so you can list it on each marketplace. If a SMART Type is assigned and you are still getting this critical issue, please contact zentail via the chat feature or support@zentail.com
Amazon products must have an ASIN. If you are trying to create one, please fill out Amazon Product Type and Amazon Item Type.
You must set a BigCommerce Category.
All eBay products must have an eBay Category.
Jet requires a Browse node that is at least 2 levels deep.
All PriceFalls products must have a Category.
You must select a Walmart Product Type to list on Walmart's Marketplace.
This product does not have a Title. - A title is required in Zentail before you can set a SKU to list to any marketplace. Please add a title to resolve this issue.
Missing Price - A sales price is required in Zentail before you can set a SKU to list to any marketplace. Please add a sales price to resolve this issue.
Additional notes:
If you're using EasyList for Amazon, the critical issue would not affect your Amazon channel as you're listing to existing ASINs.
If you are creating ASINs for Amazon, then the critical issue does affect your Amazon channel.
If you have product data disabled for an EXISTING listing, the critical issue would not affect your Listing
How to Generate an Export of all Critical Issues
Go to the Import Page
Click on the channel for which you would like to view the critical issues: For example, "[Your Company] (Amazon)"
Click on "Product Critical Issues"
Click "Start Generating Report"
The report will appear under "Previous Exports"
Note: You can generate an export for all the channels you have SKUs listed toimage.png 59.36 KB
Resolving Critical Errors
The Issues Column will show you the critical error. Additional critical errors will appear to the right of this column.image.png 55.09 KB
The Listed column will say "True" or "False" in regards to whether the SKU is listed on the channel in question
To correct the error, analyze the issue and correct the issue using:
