Zentail uses EasyPost - the leading shipping label API - to connect with your carrier accounts and generate shipping labels.
Payment:
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USPS: When you initially enter in your payment details into EasyPost, you set a recharge amount. When you buy a Production label, EasyPost will check to see if your account balance will cover the USPS postage. If the account balance will not cover the cost, EasyPost will recharge your account the amount you have specified as your recharge amount, otherwise the amount will be deducted from the account balance.
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UPS & FedEx: labels generated in Zentail are charged to your (UPS or FedEx) carrier account and billing is handled by the carrier.
Refunds:
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USPS: refunds can be processed in EasyPost. Soon, you will be able to process a refund directly from your order page in Zentail. The processing time for refunds is 14 days, after which the funds will return to your EasyPost balance, and refunds must be requested within 30 days of purchase. EasyPost fees will also be refunded. To qualify, a shipment must not have been scanned by the USPS, or included on a Scan Form. Refunds can be tracked in EasyPost through your Shipments Dashboard by requesting a CSV Report.
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UPS and FedEx shipments are paid for when they are processed, not when the label is generated. This makes refund requests for their unused labels optional. Refund requests can be made within 90 days of label creation.
Resources: