How do I issue a refund when there is no RMA?
Last updated over 7 years ago
If there was an RMA created in Zentail, please refer to this FAQ page.
An RMA is a Return Merchandise Authorization - You would generate an RMA if you require the customer to send back an item in order to receive a refund.
If you need to issue a refund for an order that was returned to sender or you otherwise wish to refund the customer without requiring a return, please follow these steps:
An RMA is a Return Merchandise Authorization - You would generate an RMA if you require the customer to send back an item in order to receive a refund.
If you need to issue a refund for an order that was returned to sender or you otherwise wish to refund the customer without requiring a return, please follow these steps:
- Find the order in Zentail
- Click on the order
- Click the 3-vertical-dot icon at the top of the left sidebar => Select "Issue Refund"
- Select the amount you would like to refund and the reason for the refund => Click "REFUND"
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