You may see an Order in the Needs Attention Status.
- If you see this, please click on the order(s)
- Scroll down on the slider until you see a pink error under "Time Line"
- Depending on the Error, most of the time you can click "Resolve" and then "Submit"
- This will remove the error and remove the order from the needs attention tab
Invalid Ship to Address
- If you see an error that says "Invalid Ship to Address" please double check the address
- Click on the value next to the ShipTo field
- Verify the address on Google Maps (clicking on the address will direct you here automatically)
- Also click EDIT on the address and make sure that the street address is in LINE 1 not Line 2.
Order not sent to ShipStation
- Please try Resolving this error
- Check to see if the order has been ROUTED
- If it hasn't follow these instructions to do so: Routing Orders
- To prevent orders from being left un-routed set a DEFAULT WAREHOUSE to ship "un-routable" errors: Routing un-routable orders