If your eBay inventory is not updating to reflect what is in Zentail Please follow the steps below.
Step 1: Inventory Sync
- Go to your Integrations Page
- Go to the eBay card
- Verify that Inventory Sync is ENABLED
Step 2: Warehouse overrides
- Go to the Account Settings Page
- View the Channel Overrides Section for all Warehouse(s) you have inventory in
- Make sure the appropriate warehouse is enabled
Step 3: Inventory Threshold
- On the Account Settings Page, Go to the Company User Settings Tab
- View the Inventory Threshold (if any)
- Go to the integrations page
- Check to See if "Ignore Inventory Threshold" is checked.
Step 4: eBay Title Override
- If you have a title longer than 80 characters, eBay will prevent us from sending any updates including inventory
- Go to your Catalog Page
- Search the SKU
- Click on the eBay SKU
- Click on Advanced Options on the eBay Card
- Enter a shortened title in the eBay Title Override field
- Update and Push
If none of these options work, please e-mail support@zentail.com or message us via the in app chat feature.